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Customer Service

For Emergencies:
The 24-hour emergency answering service can dispatch a CLCWA employee after hours for the following problems, 281-488-1164:

      - Water line breaks
      - Sewer manhole overflows
      - Sewer back-ups
      - Water quality issues
      - Other hazardous conditions

For Non-Emergencies:
To report non-emergencies please contact the office during regular business hours. 281-488-1164

Returned Check Policy
CLCWA has adopted a Returned Check Policy R&S-125

A utility customer has three (3) business days from the date of notice to pay the returned check amount, returned check fee, and any other applicable fees and penalties. Failure to pay within three (3) business days will result in disconnection of service. All applicable fees, including a reconnect fee, must be paid before service will be restored in any instance in which service has been disconnected.

New Water Service:
To set up water service you have several options: *The deposit for a residential homeowner or renter is $100.00. Your request for service can not be processed without a completed application, copy of the account holders driver's license, and deposit in the form of cash, personal check, money order, or cashiers check.

Automatic Draft Payments:
Paying your water bill is easier than ever with our automatic payment program. By using the program, the charge for water and sewer service is automatically deducted from your designated checking account at no extra cost to you. We will need a completed AUTOMATIC DRAFT APPLICATION (Adobe Reader 6.0 or higher required.) and a voided check returned to our office.

When your automatic draft is activated, you will see the message on your bill: 'Do not pay. Your account will be drafted.' Accounts are drafted approximately two business days prior to the due date shown on the bill. Until you see that message printed on your bill, please continue to pay the bill in your usual manner. If you have a question or problem with your bill, please call Customer Service as soon as possible. We will do our best to work out a solution quickly.

Change of Address:
To change your mailing address please complete this Address Change Form and return it. (Adobe Reader 6.0 or higher required.)

Mail Payments To:
      Clear Lake City Water Authority
      900 Bay Area Blvd.
      Houston, TX 77058

To discontinue service:
Please contact customer service. 281-488-1164

Water Rate Study and Increase
On October 31, 2011 the Board of Directors passed a rate increase. Please see the updated R&S-90 Policy for more specific information. If you have any questions please call 281-488-1164.

CLCWA recently conducted a 2018 Water Rate Survey compared to surrounding cities in the Fall 2018. (Adobe Reader 6.0 or higher required.)

For more information on this rate increase please see the news article posted at The Citizen Newspaper's website: Rate Increase Newspaper Article or a copy of the article in .pdf format is available here Rate Increase Newspaper Article.

Click HERE to download free Adobe Acrobat Reader. You must have version 6.0 or higher to view documents.

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Last Update: 3/20/2017